Privacy policy

1. GENERAL INFORMATION

This privacy policy determines how GH Lab d.o.o. (hereinafter: the controller)
collects, uses, stores and protects personal data of users of the online store www.ghlab.si.
The controller is committed to protecting the privacy of users in accordance with applicable legislation (GDPR, Personal Data Protection Act).

2. WHAT DATA IS COLLECTED?
When registering, purchasing or communicating, the user provides the following data:
• First and last name
• Shipping address
• Phone number
• Email address
• Payment information (we do not store credit card information)
Technical data (automatically collected when visiting the site):
• IP address
• Device and browser information
• Cookies and tracking technologies

3. PURPOSE OF DATA PROCESSING
Data is processed for:
• Order fulfillment and delivery of goods
• Sending order notifications
• Improving user experience
• Direct marketing (only with the user's consent)

4. DATA STORAGE
Data is stored for as long as necessary to fulfill the purpose for which it was collected. After that, it is deleted or anonymized.

5. TRANSFER OF DATA TO THIRD PARTIES
Personal data will not be transferred to third parties, except in the following cases:
• Contractual processors: We may share data with providers of delivery services, payment systems and other services necessary to execute the order. These providers are obliged to protect the data.
• Legal requirements: If required by law or in the event of legal proceedings, we may disclose personal data to competent authorities, such as the police, courts or other competent institutions.
authorities such as the police, courts or other competent institutions.

6. USER RIGHTS
Users have the following rights in relation to their personal data in accordance with the GDPR:
• Right of access – The user can request information about which personal data we process.
• Right to rectification – If the data is inaccurate or incomplete, the user can request its correction.
• Right to erasure (right to be forgotten) – The user can request the deletion of their personal data, unless otherwise provided by law.
• Right to restriction of processing – In certain cases, the user can request the restriction of the processing of personal data.
• Right to data portability – The user can request the transfer of their data in a structured and machine-readable format.
• Right to object – The user can object to the processing of data if they believe that there is no appropriate legal basis.
• Right to withdraw consent – ​​If the processing of data was based on on consent, the user may revoke consent at any time.
Users may exercise their rights by sending a written request to the email address
[insert email address]. We will respond to requests within the legally prescribed deadline
(no later than one month).

7. DATA PROTECTION
GH Lab d.o.o. uses technical and organizational measures to protect personal data from unauthorized access, loss or misuse. The data is stored on secure servers and is accessible only to authorized persons.

8. COOKIES
The online store uses cookies to improve the user experience. Cookies
are small files that are stored on the user's device when visiting the website.
We use the following types of cookies:
• Necessary cookies – Necessary for the website to function (e.g. shopping cart).
• Analytical cookies – Enable analysis of website traffic.
• Advertising cookies – Used to display personalized advertisements.
The user can manage or delete cookies at any time through the browser settings.

9. CHANGES TO THE PRIVACY POLICY
GH Lab d.o.o. reserves the right to change this privacy policy. All changes will be posted on the website www.ghlab.si. We recommend that users check for updates regularly.

10. CONTACT INFORMATION
For all questions regarding the privacy policy or the processing of personal data, you can contact us at:
GH Lab d.o.o.
Address: Zeče 52, 3210 Sl. Konjice
E-mail: ghlabplus@gmail.com
Phone: 00 386 41 256 237